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after sales Customer Service

We are not just a retailer selling heating appliances, we are a total customer service business.  We are here to keep your heating system working for many years to come.

Technical Support

Report a technical fault, request a maintenance service or just require some how to use assistance.

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In Home Services

Corporate Service Video

Service Charges - before discounts inc GST


Installation Service

We arrange the installation of all products we sell.  Pellet heaters are installed by our own in house technicians, gas, wood and electric are installed by qualified contractors.

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Preventative Maintenance Service

Most heating appliances require an annual maintenance service to keep them in tip top condition. The best time to get your heaters serviced is in summer while discounts apply.  For DIY click on this button for details.


Repair Service

When something does go wrong you want to get it fixed and back in operation as quickly as possible.​ We have service technicians that cover the the whole of Tasmania.

In Store Services


Delivery Service

Heaters are usually delivered by the installer at no extra charge. 


Workshop Service

Want to save $50 hr on labour ? Bring your heater into our workshops and pick it up when its ready. We can refurbish older and secondhand models if required.


Spare Parts

Fix it yourself ?   We carry spare parts for all pellet heaters and some other products.  If we don’t have it we can get it for you.

Service - FAQ

Pellet Club customers have a 7 day trading account.  An invoice will be emailed if there are any costs associated with work done which may included a call out fee, labour, travel and parts.  The invoice can be paid directly into our bank account, in store, over the phone or mailed. If paid via internet banking please quote your name and or the Invoice number, details are on the Invoice.

Have your pellet heater serviced between 1st September and 28th February and received a 20% discount off your total bill.  That’s 20% off parts and labour and call out and travel.  Pellet Club members only. The total cost on the invoice will automatically include the 20% discount.

Pellet Club members  accrue loyalty points that equate to 5% of the price of the fuel purchased.  The dollar value of the loyalty points can be used to offset the cost of any service work done.  Simply ask to have your loyalty points applied to an invoice before paying any balance.

Most products we sell carry a one year expressed warranty to cover labour repair costs. Most products have a longer warranty period to cover faulty parts. Travel charge over 50 klm applies.

Pellet heaters carry 1 year labour and 5 years parts warranty.

YES – But we can only install heaters that we can support and carry spare parts for. If you are thinking of buying a secondhand heater, consider dropping it off to our Hobart or Launceston service centers and have a full workshop maintenance service before it is installed.

Yes you can, click on the Maintenance Task button above for a detailed list of tasks required to perform maintenance on a Pellet Fires Tasmania supplied heater.

To encourage customers to have their heater serviced regularly each year during the quieter months, we offer a capped price summer service program so that you know how much to budget for.  To receive the Capped Price, the heater needs to have been serviced no longer than 18 months between each service, $200 is the most you will pay for labour.  

Service work that does not qualify for this capped price program will incur standard call out and hourly charges for those heaters that are not serviced annually which could be higher than $200.

If you would like to review our service and provide feedback.

technical support

Report a technical fault, request a maintenance service or just require some how to use assistance.