20% deposit is required to secure an order and the balance payable before delivery.

• Visa or MasterCard in store or over the phone. Card surcharges may apply.
• Direct Debit at a bank or Internet Banking to CBA , BSB  067 000  Account # 1047 2594
• Cash
• Cheque
• Coogans Finance
• Latitude Finance

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase—e.g. your receipt.

Pellet Club customers have a 7 day trading account for service carried out.  An invoice will be emailed if there are any costs associated with work done which may included a call out fee, labour, travel and parts.  The invoice can be paid directly into our bank account, in store, over the phone or mailed. If paid via internet banking please quote your name and or the Invoice number, details are on the Invoice.